Email: service@elvaruneai.com

Phone: +86 596 682 1157

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

For an order-related request, please include your order number, the item name, and a clear description of the issue. For a damaged, defective, incomplete, or incorrect storage product, please include clear photos of the item, packaging, and any affected parts.

We can help with questions about home essentials, family organization products, kitchen and household accessories, and other quality living products. Please review the dimensions, materials, care information, and product details on the relevant product page; for fit questions, include the measurements of the home, personal, outdoor, or everyday living space you plan to use.

Contact us as soon as possible if you need help with an order, shipment tracking, or a possible address correction. Address changes and cancellations cannot be guaranteed once processing or fulfillment has begun.

Please contact customer service before sending back a product. Tell us whether the item does not fit the intended home, personal, outdoor, or everyday living space, the wrong size, finish, or quantity was ordered, or the product arrived damaged, defective, incomplete, or incorrect. We will review the request and provide the appropriate next steps.